Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
This is a luxury five-star enclave sitting on the west coast of sun-soaked Tenerife... a year-round destination for warm weather that attracts a celebrity clientele. Its 72-hole golf course is a key attraction, as is a lovely gold-sand beach.
Star quality: Penelope Cruz, Javier Bardem, Bill Clinton, Stephen Hawking.
Vital statistics: A Moorish palace of excellence in Tenerife, set high on the cliffs, the terracotta walls of the Abama shore up the Canary island's most luxurious hotel. Surrounded by extravagant tropical gardens, you'll find nearly 500 suites and rooms amid its shady courtyards.
Its cliff-top setting means that you'll be whisked down to the beach by a cable car, but if you want to stay put there are nine swimming pools, including an infinity pool at the cliff's edge that looks out across to the island of La Gomera.
The Abama's unabashed luxury continues with two Michelin-starred restaurants. MB comes under the supervision of Martin Berasategui, with classic Spanish cuisine.
Kabuki serves Japanese in a sleek red and black interior.
Eight others include Le Mirador, which specialises in seafood and has views of the ocean.
During school holidays, the bankers of Europe descend en masse with their young children.
If you want to escape beautifully dressed euro-tots, head to the Tagor villas. The most exclusive (and expensive) of all the Abama's rooms are reserved for over-18s, with complimentary drinks and snacks.
Another refuge for adults is the Abama's 72-par golf course. Considered to be one of Spain's finest, it brings golf-minded celebrities including Bill Clinton to the resort.
Other sports facilities include seven tennis courts - one a show court with seating for 600 people.
Location report: Tucked away on the west coast, near Playa de San Juan resort, which is a 15-minute walk away along the cliff. The rest of the island requires a hire car.
Key attraction: Privacy and the sort of luxury that you normally find in only a handful of exclusive resorts around the globe. Reliable short-haul winter sun with Ritz-Carlton finesse (Asprey products in the bathrooms).
The hotel's extensive grounds are meticulously kept, and the beach has imported sand because the local stuff was considered to be a bit dark and gritty for the hotel.
In the news: Cruz and husband Bardem were at the Abama recently.
Good enough for the rest of us?: Technically, the Abama's beach is public - but access is almost impossible without going via the hotel.
First published in the Mail Online - February 2015
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